Free shipping for orders over $24.99

運送及退換貨

International Delivery and Shipping

We process and ship orders placed between Monday - Friday (GMT+8). Order placed on Friday night, Saturday, Sunday, major holidays and/or company closures will not be fulfilled until the following business day.

Due to the effects of the COVID-19 pandemic, the shipment may be delayed.

  1. Asia
    • – including China, Hong Kong, Macau, Japan, South Korea, Indonesia, Malaysia, Singapore, Philippines, Thailand, Vietnam.

Free Shipping for orders over US$24.99.

Estimated delivery time: 5-7 business days.

    • Cambodia – Estimated delivery time: 3-5 business days.
    • Israel – Estimated delivery time: 7-10 business days.
  1. Europe 
    • – including France, Netherlands, United Kingdom, Germany, Poland, Denmark and Norway.

Estimated delivery time: 7-14 business days.

    • – including Belgium, Switzerland, Sweden, Czech Republic and Italy.

Estimated delivery time: 4-7 business days.

  1. United States – not including the territories (Hawaii and Guam etc.)

Estimated delivery time: 7-10 business days.

  1. Canada – Estimated delivery time: 10-22 business days.
  2. Oceania – including Australia and New Zealand.

Estimated delivery time: 4-6 business days.

If you’re from countries haven’t been mentioned above, feel free to contact us on Facebook or Instagram message. We are willing to help you.

 

Import Taxes & Duties

Solide is NOT responsible for any duties, taxes or tariffs resulting from the importation of products into your country. Any possible import duties, taxes, and charges are not included in the product price or shipping fee. The customers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing.

 

Returns and Exchanges

If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. Send it back within fifteen (15) calendar days of purchase for your refund. No RMA number is needed for the return. Products must be returned in the same condition as shipped, which means new and in the original packaging.

Only products purchased directly from Solide official website (https://www.solide.co/) can be returned for a refund or an exchange. If your product was not purchased on our website, you should contact the seller for returns or exchange.

Please be aware that the shipping fee CANNOT be returned.

To request further instructions on how to return your order, please contact us on Facebook or Instagram message. Returns without prior communication with us will not be accepted.